Clean & Care for Upholsterd or Fabric Furniture:
Return Policy
CANCELLATIONS & RETURNS
The products which are purchased by way of customized furniture are not eligable for cancellation process. The advance paid is fully being absorbed by Ornests Enterprises. For cancelling products which are customized, needs to be informed withing 48 hours from the advance payment.
RETURN POLICY FOR STANDARD PRODUCTS
- If the item delivered to you is in a damaged condition. In the case of minor damage (like chip-off/scratch/peel-off, torn stitches on upholstery or carpets) customers can choose not to return the item and instead request a carpenter service from Ornests to fix the damage.
- If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (for e.g. imbalance, wooden joints opening etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.
- If the item delivered to you is different (in dimension, shape or colour) from the item image on our website/quotation.
- If the product delivered to you is incomplete or has components missing.
- It the product delivered to you is dead on arrival, this could occur in items with batteries or requiring electrical sources (like clocks, lights and bulbs).
- Any RETURN calim will be entertained within 2 days from the delivery date.
