Production & Delivery
What is the estimated delivery time?
- Usually, it will take 4-6 weeks for manufacturing a product that is custom tailor-made. (Suppose, if the raw materials shortage or fabric delay, we will inform our customers and update the production details).
- If the product is not delivered within 50 days, we will refund it.
- For all other ready-made items the delivery time is approximately 15 working days maximum.
- We design our packaging to be both environmentally friendly and strong! We test our boxes to ensure that the products are not damaged during transportation and delivery.
- In the unfortunate event of the product being damaged during transportation, we will rectify it within 48 (forty-eight) hours of receiving a notification from you and a confirmation from our representative (dependent on local availability, logistics; this excludes custom orders).
Do you ship to my city and location?
- For now, custom-made furniture is only delivered in and around Bangalore, India. All decorative items are delivered to major Indian Pincodes, but it is insisted to check with Ornests customer care team for deliverable pin codes.
Are there any shipping charges or any additional hidden charges?
- All shipments are free of charge. Any additional charges like Octroi, entry taxes are paid by Company.
- Free delivery is only applicable for the first attempt to deliver at your shipping address. If a customer misses this delivery, an extra visiting charge will be applicable for the second attempt.
- In absence of a service lift, our delivery partner shall only make a delivery to the ground floor of your apartment. Extra charges are applicable per floor on delivery to the customer’s floor (on request) in such cases.
- Extra charges are applicable for the weekend or time-specific delivery.
What should I check when the product is delivered to me?
- Please check for all the following items when the product is delivered to you:
- Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
- In case there is some dust or a lack of shine on your funiture, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
- For all products that involve assembly, please ensure that the delivery team assembles The product so you are sure that all nuts and bolts are present and they fit well.
- For all products that require wall installation, kindly decide prior to the delivery team’s visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment/home
- For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 10 mm difference), then our team will install PVC bushes at the foot of that leg to balance the product better.
- For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
- Currently we make sure that the internal areas of storage products are well finished to not have any loose pieces / splinters to hurt your arms; however the extent of polish of internal areas may not match with the extent of polish on external areas
- Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots – small knots which structurally don’t impact the product will be fully filled with putty and polished to make sure that they don’t hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products
- Hard wood products may expand a small extent during the summer months because of which some drawers may get stuck! There is nothing to worry on this front – if you give a call to our customer care team, our after-sales service team will come and minimize the expansion effect by sanding (using sand paper) on the sides of the product
- Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
What if I have received a damaged product?
- We have highly specialized quality control team, that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number or write to us at ornestsdecor@gmail.com. Or WhatsApp us the details within 48 hours of delivery to +91 9901653434
- Our team will assess the damage and revert with a solution. We will either replace the piece or take any other corrective measure to solve the problem.
